I suggest that “Downtime” is important … it’s crucial in fact.
All systems need downtime … a chance to relax, stretch the legs, have a siesta, etc.
The important question with downtime is: Who decides when it happens? The system or the users?
A more appropriate caption for the image would be “What UNPLANNED downtime?”
Trevor and I have an ongoing discussion about how long marketing blurbs should be.